Shipping Policy

Our curtain products are carefully crafted by RosyRoll and are designed to enhance the home environment. They are both practical and beautiful and are suitable for a variety of scenarios such as bedrooms, living rooms, offices, etc. We are well aware that curtains are an important part of the home, and it is crucial to deliver them to you on time and safely. Therefore, RosyRoll provides free shipping services and strictly controls the shipping and transportation links, striving to bring you a pleasant and secure shopping experience.

Shipping and delivery time

Processing time: 1-2 working days.
Transportation time: 4-7 working days.
Total delivery time: 5-9 working days.
Delivery range: Currently only supports delivery within the United States.
Shipping: We provide free shipping for all orders.
Business days are Monday through Friday, excluding holidays.

Logistics and tracking
The carriers we cooperate with include mainstream logistics companies such as USPS, UPS, and FedEx. All orders will be provided with logistics tracking numbers after shipment. You can check the logistics progress at any time through email or the "Order Tracking" function on our website.

Tax Description
We do not charge any commodity taxes. The amount you pay is the final amount of the order, without any additional burden.

Damaged or lost packages
Although we conduct strict quality inspections and safe packaging before shipment, packages may still be damaged or lost during transportation due to uncontrollable factors. If you find any problems after receiving the package, please contact our customer service team within 48 hours and provide relevant photos and order information. We will wholeheartedly assist you in resolving the problem, including refund or re-shipment.

Other issues
If your order requires expedited delivery, address modification, return application or any other questions, please feel free to contact our customer service team support@rosyroll.com, we will provide you with timely and professional help.